Frequently asked questions
Answers to the questions we're asked most. Can't find what you need? Give us a call.
CCTV & Video Surveillance
Can you integrate with our existing cameras?
Usually, yes. Most modern IP cameras are supported by open-platform VMS, so we can often reuse existing devices while upgrading the platform.
Custom Integrations
Can you integrate a system you haven't worked with before?
Usually, yes. If a system offers an API, SDK or data export, we can assess it during scoping and confirm what's achievable before any work starts.
CCTV & Video Surveillance
How do you handle GDPR and data retention?
We help you set retention periods, privacy masking and access controls, and provide documentation to support your DPIA.
Custom Integrations
What happens when one of the platforms is upgraded?
We test integrations against new versions as part of a support agreement, so updates don't break your workflows.
CCTV & Video Surveillance
Can footage be shared with police or insurers?
Yes. Systems include secure evidence export with audit trails, and clients can raise footage requests through our portal.
Custom Integrations
Do you provide documentation?
Yes. Every integration is delivered with technical documentation and handover notes for your IT and security teams.